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This looked like a great bike at first, but after my son rode it for a day, one of the pedals detached and we cannot screw it back in place (the thread is broken.)
I contacted customer service, who promesses that the Cycling Manager would call me (they set up a meeting time with me), but no one called.
We are very disappointed and do NOT recommend this bike.
Customer service gets an F since they failed to contact us...
Now we are stuck with a bike that’s useless...
The only thing my son did not like was the grip shifter. It makes his palm quite painful after riding and the up shifting is not smooth. Otherwise, this is 100% worthy for entry level MTB.
Thanks for your honest opinion on the grip shifter on the ST100 24" Mountain bike. Yes I agree that the supplied entry level grip shifter is stiff and not the easiest for kids to use. You could try our kid's gloves @ https://bit.ly/2Do2sxX to add comfort to your son's palm.
Kid's Bike Sport Leader, Decathlon (Joo Koon)
Good value for the money.
It works. My son is happy!
Thank you very much for sending me your reviews. I am so glad that you love our product and find it great for value! I am happy that your son enjoys his bike too.
Keep your sharing coming.
Continue sporting and stay fit!
Worry Less Zumba More
Front Line Customer Service Adviser & Zumba Diva
Decathlon Joo Koon
I lived in France and rode Rockriders. It's a good, solid bike. The brakes and derailer we're we'll set up on arrival. My only complaint is that it doesn't have a suspension fork.
Newfoundland and Labrador
Prince Edward Island