Men’s MTB Shorts - EXPL 100 Black

Hello, Thank you for bringing this issue to our attention regarding the drawstring of the product you purchased. We apologize for any inconvenience caused by its functionality. We understand how essential it is for our products to meet the highest standards of quality and dura

bility. We sincerely regret that the drawstring broke during your first use, and this is certainly not the experience we want for our customers.Please know that we take product defects seriously, and we are committed to making things right for you. Our customer support team is ready to assist you in resolving this matter promptly. Kindly get in touch with us at [email protected], and we will arrange for a suitable solution, such as a replacement or a refund. We value your satisfaction as our customer, and we truly appreciate your understanding. We are dedicated to improving our products and services to ensure a more positive experience for you in the future. Thank you for choosing our product, and we look forward to providing you with a better experience soon. Best regards, Natalia Décathlon Canada

Dear Harshal, Thank you for taking the time to share your feedback regarding our Men's MTB Shorts EXPL100. We sincerely apologize for the inconvenience you've experienced with the loss of elasticity and the threading issues. Ensuring the quality and durability of our products

is our top priority at Decathlon, and we regret that your experience did not meet our usual standards. In terms of caring for your cycling shorts and maximizing their lifespan, here are some important tips: 1\ Gentle Washing: Wash your MTB shorts separately from other clothing items, either by hand or in a gentle cycle in the washing machine. Use mild detergent and avoid harsh chemicals or fabric softeners, as they can degrade the elasticity and fabric over time. 2\ Air Dry: After washing, hang your shorts to air dry instead of using a dryer. High heat can damage the fabric and elastic materials, leading to premature wear and tear. 3\ Handle with Care: When putting on or taking off your shorts, handle them gently to avoid stretching the fabric or causing further damage to the threads. Avoid pulling or tugging on loose threads, as this can worsen the issue. 4\ Inspect Regularly: Periodically check your MTB shorts for any signs of wear and tear, such as loss of elasticity or broken threads. Addressing these issues early can help prevent further damage and prolong the lifespan of your shorts. If you believe your shorts are experiencing issues covered under our warranty, please don't hesitate to contact our customer support team at [email protected]. We stand by the quality of our products and are committed to resolving any warranty-related issues promptly and effectively. Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback. We value your trust in Decathlon, and we are dedicated to providing you with the best possible experience.Thank you for choosing Decathlon. Sincerely,FOMIN Aleksandr,Country Sport LeaderAmbassador VAN | RYSEL x ROCKRIDER