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The bike itself was fine but arrived without the correct nuts and bolts to screw on the front basket. I have tried emailing customer service many times but they have not got back to me to sort this out. Surely they could just post me the correct fixings!!!! So frustrating because the whole reason i bought the bike was to go shopping and use the basket.
I'm sorry to hear you were missing the parts needed to attach your basket. I've contacted my colleague in the warehouse and these will be sent out to the address associated with your decathlon account.
My wife loves her new bike
Ordered this on Wednesday, it had arrived by Saturday. Amazing delivery service, so fast! Also I was so pleased that it arrived fully built, all I had to do was attach the pedals, readjust the handlebars and attach the basket. The bike design and quality is beautiful. The colour is a lot more teal in real life, the website makes it look green. The paint is matte which is so chic and the white wheels are a lovely touch. Its such a beautiful bike. I don't find it too heavy like many reviews say, but I have not cycled it far or uphill yet. The only downside was that it was delivered missing the screws to attach the basket to the front of the bike. I have asked Decathlon to send me replacements but haven't heard back.
The bike arrived 2 days earlier, it just a beautiful stylish vintage bike, I love the shade of blue and it is a mat colour. Lights are made really well and it seems a good quality product. The basket was free and stand as well. This type of bike would costs £280 in Halfords and the accessories cost way more.
I ordered dark blue L/XL version. Bike came without front basket, pedals and with broken seat. Gears and dynamo were in pretty bad condition, light embedded in frame was upside down. Bike was from 2017, very dirty and with flat tyres. It took me 3 visits in nearby Decathlon to fix all the issues, yet bike was still having more and more problems, so I had to give it back. The style and materials itself are pretty good, yet assembly was a total disaster. Now I ordered denim blue one from new collection, hoping that it will come in a better shape.
I bought this bike in September 2019 and love it. It's really pretty and does the job. However, it is a really heavy bike! It's perfect if you only use it in a city where all the streets are flat.
I'm in London, and I struggle every time I need to cycle uphill. Even with the 6 gears, it's really difficult not to stop and walk next to your bike. That's my only disappointment about it, it makes me questioned its use because it can be such a burden
I love this bike. I've been using it for two years now and it is amazing. It drives realy smoothly and it' very comfortable. I love all the acsessories that it comes with. I am very happy with my products and I would recommend it to eveyone that is searching for a city bike.
This bike looks even better in person and is very comfortable to ride. It has lots of handy features like the dynamo lights. I'm not happy however with the fact that I was sent the bike without any fittings to attach the basket, so at the moment that accessory is useless to me.
As some other reviewers said, the bike did have a lot of grease on it and when wiping it off, a metal splinter broke off and is now stuck in my finger.
I have just opened the packs of the two bikes I bought last week.
One basket arrived deformed.
For both bikes there is a problem: the screws to fix the basked are 3, while the corresponding bolts are just 2.
I tried to fit the bikes myself but the saddle screw is really hard to be open and I am not able to fit the handlebar screw.
Bought two bikes and I cannot bike :(
Excellent quality, very study bike, great value for money with the bonus of dynamo lights which are very bright & the basket is handy to, love the extra wrist support on the handle bars. I brought this model for going to work on
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Prince Edward Island