Returns and refunds

These terms and conditions are applicable to purchases made in-store, to the Click and Collect online service and online shopping.

A product is exchangeable and refundable for a period of 60 days (with the exception of security products such as helmet, riding bomb, climbing gear, etc. They are final sales).

To make a refund or a return, the customer must have his receipt on hand or have registered his purchase in his member account.

A refund will be made by the same method of payment used during the purchase.

A product must be new and fit for resale. The labels must be present on the product.

A product must be in its original packaging.

All technical products will be subject to a quality check during returns.

The store reserves the right to refuse any return that would not be considered compliant.


All products in the store have a minimum of 2 years warranty.

QUECHUA hiking bags are guaranteed for 10 years.

BTWIN products offer an appropriate guarantee for each category products.

  • Lifetime warranty : On frames, stem, and seatpost.
  • 5 years: On carbon products.
  • 2 years on the mechanical components: shift lever, derailleur, etc.
  • Wear products are not part of the warranty : Inner tubes, chains, pads, and brake pads.

The warranty covers defects on a product under normal use.