Returns and refunds
These terms and conditions are applicable to purchases made in-store, to the Click and Collect online service and online shopping.
A product is exchangeable and refundable for a period of 60 days (with the exception of security products such as helmet, riding bomb, climbing gear, etc. They are final sales).
To make a refund or a return, the customer must have his receipt on hand or have registered his purchase in his member account.
A refund will be made by the same method of payment used during the purchase.
A product must be new and fit for resale. The labels must be present on the product.
A product must be in its original packaging.
All technical products will be subject to a quality check during returns.
The store reserves the right to refuse any return that would not be considered compliant.
All products in the store have a minimum of 2 years warranty.
QUECHUA hiking bags are guaranteed for 10 years.
BTWIN products offer an appropriate guarantee for each category products.
- Lifetime warranty : On frames, stem, and seatpost.
- 5 years: On carbon products.
- 2 years on the mechanical components: shift lever, derailleur, etc.
- Wear products are not part of the warranty : Inner tubes, chains, pads, and brake pads.
The warranty covers defects on a product under normal use.