You have trusted us by purchasing the TOUCAN LIGHT BELAY DEVICE. We thank you for that.
We ask you to stop using this product .
As part of our quality and safety processes, we have identified a potential risk :
We have detected that in case of belay of 2 persons at the same time from the belay stance, if one of the climbers is in tension on the rope then the 2nd climber is blocked.
Considering that the safety of our customers is paramount, we decided to recall this product.
You are concerned by this product recall if you purchase this belay device.
Our customer relations center is at your disposal to answer any questions to:
(450) 500-3000 Monday to Sunday 10:00 am - 5:00 pm
We thank you for your understanding and apologize for the inconvenience.