These terms and conditions apply solely between Decathlon Canada Inc., headquartered at 2151 Boulevard Lapinière, Brossard, QC J4W 2T5, hereinafter “Decathlon ” or “Website”, and any person who makes a purchase at www.decathlon.ca, hereinafter “Customer”, collectively “the Parties”. The Customer declares that s/he is of full age or has parental permission and has the legal capacity to contract and is accordingly able to place an order on this Website. The Parties agree that their relationship will be governed solely by these terms and conditions.
Although Decathlon endeavours to ensure that the information on the Website is complete and accurate, the Website may contain errors or inaccuracies. Decathlon reserves the right to correct such errors or inaccuracies and, at any time, to change or update the information on the Website relating to the prices, availability and description of the products offered. It is therefore agreed that the applicable terms and conditions are those in effect on the Website at the time the order is placed on the Website.
The products and prices we offer are valid for as long as they are visible on the Website, other than for special offers, which are valid for the period stated on the Website. The Customer is urged to check the availability of the articles sold on the information page for each product.
If an item is ordered that is unavailable, Decathlon reserves the right to cancel the order, provided that it gives the Customer notice.
If one of the products ordered is unavailable, Decathlon will inform the Customer that the unavailable item cannot be shipped. The rest of the order will be processed and shipped to the Customer within the time stated in the email providing information about tracking the order.
The material posted by Decathlon on the Website consists of offers to purchase relating to the products presented on the Website (the “Offer”). Decathlon reserves the right to reject, correct, cancel or terminate any Offer for any reason whatsoever, without notice, and/or to limit the quantity that may be purchased of any item presented in an Offer. The product order that you submit to Decathlon through the Website constitutes your order (the “Order”). It may be necessary, at any time, for Decathlon to verify personal information or information relating to credit cards or payment cards with your credit card issuer or our payment solution provider before accepting any Order. Once payment for an Order has been verified, you will receive an email confirming the transaction.
To place an Order, you must follow several steps:
the Customer must create an account on the Website and identify him/herself, to place the Order;
the Customer places products in his/her basket;
the Customer chooses a delivery method;
the Customer chooses a payment method
the Customer makes the payment;
the Customer then receives an email from Decathlon recording the payment.
The order validation email constitutes Decathlon’s acceptance of the Customer’s order and accordingly forms the contract of sale between the Parties.
3. Price and payment methods
You agree to pay the price and all charges shown for the transaction. Unless otherwise indicated, federal and provincial taxes are calculated based on the address where the product is made available for pickup. All amounts are in Canadian dollars.
The prices of products shown on the Website are understood to be excluding shipping charges, the price of certain packaging, or the price of other optional services selected by the Customer, which are charged separately. The Customer will be informed of those charges on the Order summary page before the final validation of the Order. We usually charge purchases to your credit card before the process of sending your order has begun. In case of the product is out of stock, we operate the refund on your credit card or payment card.
The Customer may pay for his/her purchases by credit card or by Visa, MasterCard or American Express payment card.
Decathlon.ca guarantees the security of payment by bank card by using the SSL (Secure Socket Layer) protocol encryption system and by having payments processed by Adyen.
The Customer is informed that the offers of products and services and the prices offered for purchase in Decathlon stores are not applicable to purchases on the decathlon.ca website and vice versa. The prices may vary according to the commercial policy of each Decathlon store.
4. Order cancellation
If you wish to cancel your order, contact our customer service team as soon as possible. We will make every effort to accommodate your request. Please read our return policy for information about returning items that you have ordered once the product has been delivered.
Out of stock items: In the event that your Order cannot be fulfilled within the scheduled time because an item is out of stock, an email will be sent to you before the Order is cancelled. You can then let us know whether you wish to cancel your Order. If only one of the products in your Order is out of stock, we will cancel your entire Order. If you want to, you can place a new Order for the products that are available.
We reserve the right to cancel, modify, or refuse any Order placed through the Website that we determine, at our sole discretion, appears to be placed with the purpose of later reselling the products. We may also, at our sole discretion, limit the quantity of Decathlon products purchased in a single order, by a single person, by a single household, through the same Decathlon account, using the same credit card, or shipped or billed to the same address, whether the Order consists of identical products and various ones. In the event of such cancellation or modification, we will attempt to contact you through the information provided in your Member account.
5. Force majeure
Decathlon will not be liable for failure to perform any of its obligations to you, in whole or in part, or for damage or losses that you may incur, if such non-performance, damage or losses resulting from a case of force majeure or a natural disaster.
6. Exclusions and limitations of liability
NOT APPLICABLE TO CONSUMERS IN QUEBEC: TO THE EXTENT PERMITTED BY THE APPLICABLE LAWS, ALL PRODUCTS PURCHASED THROUGH THE WEBSITE ARE SUBJECT ONLY TO THE APPLICABLE WARRANTIES, IF ANY, OFFERED BY THE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS OF THE PRODUCTS. TO THE EXTENT PERMITTED BY THE APPLICABLE LAWS, DECATHLON MAKES NO REPRESENTATIONS, WARRANTIES, COVENANTS OR CONDITIONS OF ANY NATURE WHATSOEVER, WHETHER EXPRESS OR IMPLIED, AND DOES NOT AND CANNOT OFFER ANY WARRANTY OTHER THAN THE WARRANTY EXPRESSLY STATED ON THE WEBSITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING PROVISIONS, DECATHLON EXPRESSLY DISCLAIMS ALL LIABILITY FOR CLAIMS RELATING TO NORMAL WEAR AND TEAR, MISUSE OR IMPROPER USE OF THE PRODUCT, MODIFICATION OF THE PRODUCT, INCORRECT PRODUCT SELECTION, OR MISAPPROPRIATION. DECATHLON’S LIABILITY IN THE EVENT OF PROCEEDINGS UNDER THESE TERMS AND CONDITIONS OF ONLINE SALE WILL BE LIMITED TO THE PURCHASE PRICE PAID BY YOU TO DECATHLON.CA FOR THE ORDER IN QUESTION.
APPLICABLE TO CONSUMERS IN QUEBEC ONLY: DECATHLON IS NOT LIABLE FOR ANY DAMAGE OR CLAIM RELATING TO MISUSE OR IMPROPER USE OF THE PRODUCT, MODIFICATION OF THE PRODUCT, INCORRECT PRODUCT SELECTION, OR MISAPPROPRIATION.
7. Entire contract
If a clause or clauses in these terms and conditions are declared to be invalid or void pursuant to any law or regulation or to a decision of a court or administrative authority, the other clauses will continue to have force and effect.
Decathlon will make its best efforts to replace such clauses with a valid clause, the effect of which is closest to the spirit of these terms and conditions. In the event that a party does not require that any clause of these terms and conditions be enforced, whether permanently or temporarily, such forbearance may not, in any case, be considered to be a waiver of the clause
8. Jurisdiction and applicable law
These terms and conditions are governed by the laws applicable in the province of Quebec in Canada and the competent courts are those located in the judicial districts of Montreal or Longueuil.