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Got damaged within warranty period and I don't know if you can replace it. The indication lights are not turning off , left earphone is making unusual sounds.
I hope you and your family are keeping safe and sound. I am extremely sorry for your bad experience with our oNear 500 Wireless Bluetooth Earphones.
If you can tell us about the issue in detail, that will be easy for me to guide you with the solution. However, all our product comes with 2 years of warranty. So I would also request you to please visit any of the Decathlon store near you so that the running sales advisor can check the product physically and can help you with the best possible solution.
If you require more assistance, you may contact me directly. I would be eager to hear more feedback about our running range.
Hi, I have found these decent, but the rubber slip over bud part Stretches over time (in my case a few weeks) becomes loose and falls off. I resorted to using the smaller size, but have now lost another one, meaning my earphones are now useless. Is it possible I can order replacement rubbers?
Returned to store
Dear Mr. Kishor,
Thank you for taking time to share your comment with us.
We are sorry to hear that you are unsatisfied the product. Appreciated that you could share the comment with us as it really assist us a lot on product developing.
If you have any inquiry, please do not hesitate to contact me by email: email@example.com
Biggest waste of £25 I usually rave about decathlon products but this one is truly awful, even the smallest ear fittings don't make any kind of reasonable seal, sound quality is atrocious, all round honestly just bad , so many better products for the price.
We are sorry to hear this product have not met your expectations. Thanks to your feedback our Electronics product manager will be able to improve our products. Please, do not hesitate to visit your local store for an exchange or refund once it opens. For more info about re opening, visit our website.
UK Running Leader
Great product but even nicely fitted, the weight of ear pieces makes them easy to fall off after continuous run for 10mins. This even shorter when on uneven terrain runs. It would be better if the pieces are smaller in size or lighter as constant shaking while run will dislodge even the best-fit ear pieces.
Thank you for taking time to give us a review on this product :)
Our products are consistently reviewed at every start and end of the collection. Hence, we value your feedback and will work diligently towards improving our future products.
We have more awesome products in all our stores in Singapore so do visit us again or you may also click here to check out on all the new range of items have recently hit the shelves!
Hope to hear another review from you again for our other products and do join our Decathlon Running Club on Facebook! Cheers!
THE WAN THAT RUNS !
Fazwan | Kalenji & Newfeel Department Leader
Decathlon City Square Mall, Singapore
Very poor fit meaning that sound quality is compromised and you end up turning up volume excessively but still miss the depth in music. The hardware appears fine (like sounds good if pressed against ear) but the ear inserts are awful.
Very poor music quality.
Don't even enjoy listening to music, useless.
Thank you for taking the time to give us your feedback on our bluetooth headphones. I am sorry that you are not completely satisfied.
Sound quality: It is important during running that the outside environment such as cars can be heard. The designers therefore chose an "open" design for the earphones. This means that, unlike in-ear headphones, the small silicone skirt at the end of the ear tips does not penetrate inside your ears but arises at the entrance to the ear canal and lets some outside noise pass through. This has the effect of limiting the depth of the bass. This is a subject that the team are actively working on to offer you the best of both worlds in our future products.
Was dubious when I bought these that they wouldn’t stay in my ears whilst out running, but surprised that they do. Sound good too. Can’t go wrong at the price also.
Newfoundland and Labrador
Prince Edward Island