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I received my order and after building it, the leg did not form a proper seal with the base. I installed everything correctly as per the instructions and it is a lemon right out of the box. The two pieces did not create a proper seal. Getting a hold of customer service has been an absolute nightmare and it's likely I'm going to have to go through my credit card company for a refund
I have been a Decathlon fan for years now and never disappointed! It is a great elliptical for home use. Perfect packaging and easy to assemble once you watch the video on Decathlon UK's website. It's an 8-ish min step by step video and helps a lot, never used the manual. It is also extremely silent. It has a tablet holder so while working out, you can watch something or study at the same time. I'm really satisfied with the purchase and highly recommend it!
Pour le prix, wow. belle qualité, fluide et silencieux, fonctionne bien. J'aime le look!
Very happy with this product. It was shipped fast and the instructions were very simple. Only took about an hour. It’s a great machine and I am very happy with this purchase.
Thank you for your review, we are super happy to know you're enjoying your workouts with your EL520.
Here is a nice 4 weeks program made by Decathlon if you are looking for some new things to do with your machine.
Brand Manager USA
It took me so long to find a brand and elliptical machine that is reasonably priced, of good quality, and had all of the features I wanted. I was slightly skeptical at first because I was unfamiliar with the brand, but let me tell you- I am extremely impressed. This machine is solid and well made, was super easy to put together, and rides smooth like butter. My only two cons are: 1. Some parts came scraped up from either packing or transit, this would not happen if it were packaged better. 2. The instruction manual for assembly is not that great. I highly suggest looking up one of the Decathlon YouTube videos and following that (they have several official channels for each country- I ended up with the Russian one but the on screen instructions were in English).
All in all, a great buy! Here is hoping it stands the test of time- but with such a great warranty and parts availability things should not be a problem.
Wow ! Thank you for this nice review ! I am so happy you found the right machine for you. And thank you for your suggestions.
I just wanted to let you know:
1) we are working on improving the packaging to make it stronger during transit from our warehouse to our customer's homes. I'm sorry that happened to you, do not hesitate to reach out if you need replacement parts.
2) we have a support website to help assembly but not yet in the US : we're a start up here :) you always can use the French one with google translate where you can find all the videos you need: support.decathlon.fr
In case you didn't know, the EL520 can be connected to Domyos E-connected and Kinomap apps; if you want to add some fun to your workouts !
Fitness Brand Manager USA
I bought this elliptical because I wanted some kind of exercise to do during the shut down this winter. This machine does not disappoint! It works great, just make sure to keep it on a flat surface :)
Newfoundland and Labrador
Prince Edward Island