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I purchased this bike on 08/13/2020 and received it on 08/19/2020. After riding it four times, there have been many issues.
First issue: rode the bike for the first time, noticed a gear clicking sound, the front derailleur was too tight and too much tension, which caused an issue and I had to have it repaired. (less than 24 hours having the bike)
Second issue: same thing happened again, the front derailleur was not staying on properly after riding the second time
Third issue: riding at 35km/hr I changed to the third gear and the chain came off the gear. I lost control of the bike and now have an injury on my right leg from this.
I highly do not recommend this bike. The price point is great, the look of the bike is great BUT it is not perfected enough to be a performance road bike by any means.
Took it for a 50km ride the day I bought it. Handles really well
I saw the other review and thought it's only one review and still got the bike. Same thing happened, the tire blew so bad that I coudn't patch it. Ottawa-Canada/ temp 19 c.
Purchased this as my mountain bike was taking me the distance but was lacking speed. Weighting in at 110kg built for rugby not cycling, the specs, numerous anchor points and warranty on the bike were comforting. 5 weeks, 2 punctures caused by awful road conditions in industrial estates and 650 miles later the bike has performed perfectly from initial setup. People have mentioned its a struggle to remove the tyre. I haven't found this to be true. 1 break the bead 2 insert two tyre levers a third of the way round the tyre apart 3 use a third lever to skim the rim to remove. Both times has been a 10 minute job start to back on the move.
Bought RC500 on 7/9/20 rode it for2 miles and it started to make some clicking noise. Took it back to the store and they sorted it. Came home, about to take it out for another ride and the rear tyre blew off(glad I was just pushing the bike to my front door). Next morning took it back to the store and they were very apologetic and said that the tube didnt sit properly thats why it happened, they replaced the inner tube and I was a happy customer.
Next morning I went out for another ride and this time after covering 8 miles, I was doing 25mph and the rear tyre blew off once again. I came off my bike, twisted my ankle and the rear wheel got scrapped. I was still 6 miles away from home and had to carry the bike home with my twisted ankle.
Phoned the dealer once again and they said that this time we’ll change the tyre, wheel and the inner tube. I was told to bring the bike in they’ll swap the parts straight away. Upon arriving there, they realised that none of the parts are in stock and they’ll have to order them in. I got a call a couple of days after telling me that The parts have arrived and the bike should be ready in a couple of hours. After an hour I got a call that they received a wrong wheel and will have to re order. It has been another 2 days and I haven't heard anything back. I have started to feel nervous about riding this bike and dont really think it is fit for it’s purpose due to safety concerns.
Shop around you might be able to get a better price.
I bought this bike front Decathlon in late October 2019, ever since owning this bike I have needed to replace the brakes, wheels and cassette as the standard ones this bike came with where terrible, I’ve spend more money fixing the bike than the bike had originally cost, I don’t recommend buying this bike. I wished I’d never brought this bike as it’s not compatible with rim brakes, standard cycling equipment and is well designed!
I bought this bike around 4 weeks ago and opted for collection from the Lakeside store. I had high hopes having read the many good reviews.
My wife collected it for me but when she brought it home I immediately noticed several scratches on the down tube close to where it meets the top tube and on the top tube itself. These were not done while bringing it home and must have occurred at the factory, in transit or at the store. There was a delivery note wrapped around the down tube which covered some of the scratches so they may not have been obvious at the time. It was very disappointing to receive a new bike that was already scratched.
There seems to have been very little done in in terms of initial set-up or safety checks. My wife says the bike was wheeled out with the handlebars set at 90 degrees (flat to the frame) so it was not possible for her to take if for a short test ride.
I straightened the bars and tested the bike in my garden and on a couple of local rides.
The front mech was badly adjusted and in the large chainring there was a lot of chain rub in the four highest gears, making for a very noisy and poor-quality ride. I have adjusted this myself but the gears were clearly not set up properly at the factory or checked at the store.
More importantly, the rear brake lever appears to be faulty or not correctly set up. There’s approximately 2cm of free play in the lever stroke before it engages the brake cable. This results in the lever rattling and making a lot of noise while being ridden on slightly uneven road surfaces. Aside from the noise, it’s is just plain dangerous to have a brake that doesn’t immediately engage. This is surely one of the most basic pre-sale safety checks but it clearly hadn’t been done and I am surprised the bike was allowed to leave the store like it.
The brakes do seem stronger than the calliper brakes on my other road bike but the front disc makes a lot of noise, to the point where people have turned to see what the noise is. It’s a bit embarrassing.
As the purchase was made on my wife’s account she sent a direct message to raise these issues and was offered a £10 voucher!
I don’t live near to a Decathlon so I can’t just pop in to get these issues seen to and it will be an inconvenience to do so (the £10 voucher will barely cover the cost of the journey). I’m also not going pay out for a local bike shop to sort the brake lever problem when it shouldn’t have been sold like it in the first place.
I’ve long been a fan of Decathlon. Products are generally well made and service is usually good. On this occasion though I am extremely disappointed by the lack of quality control and product preparation.
The experience has been tainted and rather than feeling excited to take my new bike out I’m left feeling a bit deflated and cautious of riding it too hard in case there are other, as yet unknown, issues. Due to this I can’t really comment on the ride quality and handling.
I bought this bike on the website on July 1, I was waiting to pick it up at the reading store for 2 weeks, once I picked it up the boy did not adjust the bike to my size, he just gave it to me and left, I guess I would be in a hurry ... I took the bike for the first time today, everything was going great until 10 minutes later the rear wheel exploded, tomorrow I will take it to the store and I hope they give me a solution since it has only been used 10 minutes
Newfoundland and Labrador
Prince Edward Island