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I've been cycling on my bike for a two months now and I am very happy with my purchase. The bike is simply amazing and so much better than I would have expected for the low price.
The other low scores on this site is from ridiculous things like gears that need to be adjusted. I mean come on, gears need to be adjusted on ALL bikes no matter how expensive they are, that has nothing to do with the quality of the bike itself.
I am VERY happy with this bike and I can HIGHLY recommend it.
Upon receiving the bike, there were immediately issues with the gear tuning, where the chain was constantly rubbing the front derailleur. Before buying the bike there were a few reviews with the same issue, but I went ahead and bought it. Luckily the mechanics at SG lab were efficient and able to remedy the issue. It is definitely a good bike, but had to mark it down for the gearing issues, which I think a brand new bike for this kind of money should never have.
Visited numerous stores to get this bike in a small. Found one on the Decathlon website and spent 3 late nights trying to order it at 11pm when orders opened for the next day until eventually it was no longer available. Kept looking everyday for some more weeks and eventually managed to order it. Was then told the order would be delayed. Finally deliver day was due and we got a message to say it would be delivered then got another message to say it would be delivered a day late, no explanation. Unable to contact delivery agent or Decathlon by phone. Then they delivered the wrong size!! An extra small. Could not get hold of Decathlon at HO so returned it to my local store in Poole who were very understanding and apologetic. They found another store who had a small but said the other store was refusing to send it to them. They are trying to get Head Office to intervene but are having difficulty getting hold of them too. I don't hold out much hope.......
I ordered this bike during lockdown and my money got taken but the bike was not delivered. Trying to contact Decathlon to sort this out was near on impossible.
The bike finally arrived, however the front inner tube and tyre were slashed and therefore needed to be replaced. The back wheel hub was also wobbly so I had to take the bike into the store to get it fixed (once they were open).
The customer service team stated that I would receive a £40 gift card due to inconvenience. However, 4 weeks on and I am still yet to recieve anything and the only way to speak to someone is on Facebook and it is useless.
Worst customer service I have ever recieved!! Do not bother buying a bike online from them!
I ordered this bike during lock down and was initially pleased with the on time and quick delivery and the fact that there was only very limited final building once out of the box (pedals and handle bars). However, on my first ride it was clear that the indexing of the gears had not been properly completed, in fact the front derailleur was significantly out of alignment and would not operate. Luckily we managed to get it working thanks to youtube videos but this took 2-3 hours. I feel that as this bike was not finished in store, more care should be taken prior to delivery, as many may not have the skills necessary to fix the gear system and this would presumably require a return of the item. There was also a number of small scratches on the frame and pedal crank which I did not expect from a brand new bike costing £500. The gear indexing is still not perfect and I hope to have this rectified when I can visit my local store.
There were noises coming from the front wheel during my first 2 rides, didn't manage to figure out what was wrong. No more noises from third ride onward, it was light and steady.
Hi Yi Na!
Thanks for taking the time in reviewing our Triban Regular Women's Road Bike!
Do note that if the problem persists in the future, you may drop by our experience stores for our sports advisors to diagnose the problem =)
Yes, our women's bike is amongst the lightest bike in our road cycling range at 9.95kg (in size S) and has been designed with the aim of making road bikes
as comfortable as possible for the women!
We are glad that you are satisfied with our products :)
Do check out more of our products at Decathlon.sg.
We hope to be able to serve you again and see you around in Decathlon! :)
Cycle harder, go faster.
B'Twin Decathlon Singapore
Newfoundland and Labrador
Prince Edward Island