Online order collection points:
I ordered this and 4 other items on Saturday and was told they'd be delivered on Monday. I then received an email on Sunday saying "We want to inform you that we have delays with your order ..... - we do apologise for any inconvenience this may cause you. We’re waiting to receive the stock in our UK warehouse so that your order can be dispatched, however unfortunately we may not be able to meet the estimated delivery date. "
I had to spend ages getting a chat session up and asking which item was causing the delay. When I was told it was this one I started a new order for it and found the delivery date had moved to 9 days later, so I had to amend my order to remove this.
So because you discovered one item was not in stock you were going to make my entire order 9 days late.
Now I've removed this item I've still no idea when I'll get the rest of my stuff as "Only when the order is shipped from warehouse I can possibly let you know the delivery date."
This is my second online order with you and both orders have been drastically delayed this way.
If you make a mistake and find you cant send the whole order when you expected please send what you can.
You've good products, good prices, a reasonable website but the online ordering experience is terrible and drives me elsewhere.
I'm sorry to hear of your issues with online delivery. The system with split warehouses on the continent and UK is admittedly not ideal, and the team are working on solutions. I have passed your feedback onto the online team. In the meantime, I can only apoligise and I hope that you have since received your products.
If you are still having issues please feel free to get in contact with me, and I will see what I can do to help.