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Purchased this item online as a birthday gift for my horse crazy daughter. Took measurements and compared to sizing of current bicycle helmet, however the helmet did not fit. Decathlon will not exchange the unused unworn product for a larger size, despite the incorrect sizing posted. Say it is safety gear and can no longer guarantee the safety of the product after being in my possession. Vendor failed to indicate this is a FINAL SALE product. Did i mention the product shipped to me in a VERY OVERSIZE cardboard box with next to no packaging material?...
Had this product fit or had i been offered an exchange i would have given this a good rating, as the shipping time was great and the product is excellent, just poor customer service.
Newfoundland and Labrador
Prince Edward Island