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Stay away from this product. Firstly, the design flaws when connecting to the board. Secondly, it takes about 15 mins to inflate the board to 15PSI. Lastly, there is no replacement for the hose if it is damaged. I’m left with a pump with no hose. Customer service told me to buy it from Lazada or Shopee. Absolutely zero help at all.
Thank you for taking the time to review our products. I am sorry to hear about your less than satisfactory experience with our product: 0-15PSI 12V/15A ELECTRIC PUMP FOR INFLATABLE STAND-UP-PADDLE BOARDS AND KAYAKS.
I did seek assistance from our Watersports department leader, regarding the issue that you faced with this product. I would like to offer you to pay us a visit soon at our experience stores (Singapore Lab, Bedok, Orchard, City Square Mall or Joo Koon), so that our teammates in store can assist you with a refund for this product. Indeed, this is one of our newer products, and we understand that there is much to improve on its design and ease of usage.
Hope to see you around at Decathlon soon. Stay safe and have a pleasant weekend ahead! :)
Sport on safely!
Digital Interaction Relay
Very easy to use. Select the pressure, start it and let it do the work for you. Must have a 12v charger to work it.
Been using pump since July and no issues with its performance, inflates to 15psi every time. I would have given 5 stars but i agree with a couple of previous reviews that the hose connection lead could be designed better and it is noisy, but can easily manage these.
Very flimsy attachment. OK if you are careful. About as quick as a foot pump. Rather disappointing.
Tried this pump when it arrived today, it was easy enough to setup and use. Inflated my paddleboard in about 10 mins with little effort. The hose that it came with has a couple of design flaws though. Its actually a little short and inflexible when under pressure, causing the pump to lean or fall over as it pumps, I can live with that. The other problem is that the SUP valve adapter fastens to the hose with a left hand twist, whereas the SUP valve fastens to the board with a right hand twist - if you attempt to securely fasten the hose to the board then it pops out of the adapter. Strangely, the other adapters supplied for inflatables etc are the correct match and lock in the same direction as the hose. Good product let down by a poorly designed hose.
Make sure u read the instructions. Initially i thought it climbed in multiples of 10 psi...but after reading the instructions i worked out how to increase it 5 psi at a time. Now its great and i no longer have to use the manual pump!
Thank you for sharing this. You brought up a really good pointer, ur feedback will definitely help other of our consumers and we're glad that this works out well for you.
Thanks again for placing your trust in us and your willingness to share :)
Surfing Sports Leader
Pump arrived with plug broken as per a recent review by another buyer, maybe I got their return?
Customer service has been slow to respond and appear to ignore message content.
Decathlon will possibly out of business if they don’t improve their service.
Steer clear at the moment is my advice.
The pump keeps cutting out at 10 psi and then will not start again only had this for over 1 year. I will return if that is ok.
Pump arrived with electric connector smashed and in pieces in the bag in the box, box had no external damage so no way this was done in transit. This was packed like this to be sent out because they are short of stock. disgraceful customer service that someone would send a product like this very disappointing
Newfoundland and Labrador
Prince Edward Island