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We just bought this scooter (1 week ago), the scooter seems good - as always for a Decathlon product - but we are having some issues on this product. There is a friction in the back wheel and our daughter can't use it.
Thank you for taking your time to pen down your reviews!
We are glad that you are loving this product! However, the back wheel issue should not be the case. Could you come by with the scooter for our Sports Advisors to have a look and exchange if needed? We would love to rectify this so that your daughter can enjoy the product that you purchase. It's all about being satisfied or satisfied after all!
See you at our stores soon :)
Surfing Sports Leader
Initial impression is that its great value - with brakes and foldable. However, handle bar is flimsy and misaligned after few usage, which cause my daughter to crash and fall.
Have to double check before each use which makes it annoying. Also the foot placement is rather short. If you child has large feet, placement is possible for one foot while the other either pointed or diagonal positioning.
Thank you for your honest and constructive feedback on our Play 5 Children's Scooter with Brake - Purple. We sincerely apologize for the unpleasant experience.
We aim for every customer to have the best experience possible with every product we sell, and on this occasion, we have clearly fallen well short of this ambition.
Your feedback matters as it allows us to further understand how you use our products and services and how we can better improve to serve you better.
As a Decathlon Member*, you are entitled to an Exchange or Refund of your Decathlon product with no time limitation, terms and conditions applied. Do contact us via live chat on our website, ring us at +65 3110 0100 or drop us an email at firstname.lastname@example.org to let us know if we can further assist you in any way.
Keep it Rolling
Inline Skate Sports Leader
"Keeping Fit Through Sports - and Decathlon!"
It took a long time to ship and the sizing was quite small for my 7 year old. I felt that the information on the page was not very clear. It might be helpful if there was a comparison of a person with height to see how tall the actual scooter.
I find the brakes unnecessary and wire connecting to the brake causes a lot of noise when my girl is scooting. She is 4.5 yrs old and 112cm tall and I have to set the handle bar to the maximum height. I think it’ll only last her a year before she outgrows this.
Newfoundland and Labrador
Prince Edward Island