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Please RE initiate return as 90 days haven’t been yet. Causing pain at the sides of the leg.
I hope you and your family are keeping safe and sound. I am sorry to hear that you had an unpleasant experience with our Nordic NW 900 Flex H.
I understand your discomfort and I would request you to change the shoes as this shoe is not correct for you in this case. I would request you to please visit your nearest Decathlon store and kindly get your shoe checked by our experienced running or walking sports leader. They will be more than happy to assist you. This problem might be because of the incorrect size selected and while running or walking your toe might be hitting the wall of the shoe. So, it will be better if you visit the store and check our wide range of different walking shoes suiting your purpose.
For return, you can directly initiate it online-
FOR ORDER PLACED ON WEBSITE:
For initiating the return online on our website, please follow the steps below:
1. Sign In to your account
2. Click on"My account"
3. Click on" My returns"
4. Click on the return button next to the product you want to return.
5. Fill an "Easy return form".
6. Select "Pickup at home"
FOR ORDER PLACED ON APP:
You can return your order directly from the App under
1. Go to Accounts>>Purchase History>>View
2. Click on 'Your Bill Details'
3. Click on 'View Items'
4. Click on 'Return Items'
5. Next, you fill details for Return Request
7. Return pickup gets initiated.
If you require more assistance, you may contact me directly. I would be eager to hear more feedback about our walking range.
First week of use and the sides have come off.
Hello Inam Ul,
I hope you and your family are keeping safe and sound. I am extremely sorry to hear that you had an unpleasant experience with our NW 900 Nordic Walking shoes.
We understand your disappointment and I will be more than happy to help you with your concern. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We have taken your feedback and will pass it on to the concerned team. If you can share a couple of images with us then it will be better to work on it. Nevertheless, I invite you to any of our Decathlon stores to try the walking shoes that best suits your requirement. Our sales advisors will be happy to help you out with the same.
If you require more assistance, you may contact me directly. I would be eager to hear more feedback about our Walking range.
Superb Quality And Comfort!
Newfoundland and Labrador
Prince Edward Island