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I brough a pair of running shoes KIPRUN FAST2 online on 17th July 2020, which was picked-up at Causeway shop on 23rd July 2020, I started wearing the shoes to trial walk on 1st August 2020 as usual; today after morning exercise I noticed the left shoe outsole has tore up separation with midsole despite the right shoe remains intact. This is my second DECATHLON shoes having such unpleasant experience, the first DECATHLON shoes was KIPRUN fitting for six months without quality problem.
Two photos of the shoes and the order detail are attached for your reference, could you please to investigate what cause separation of the outsole and midsole, whether material fatigue or manufacturing failure, in addition, can I use glue to adhere these soles.
Hello Chi Cheong,
Thank you for supporting our products. We appreciate your insight and feedback as you motivate us to strive for outstanding product quality.
I am sorry about the the tore up of the left shoe and we will communicate with our design team and factory about your concerns. It is not suggested to use glue to adhere the soles due to safety issues. If you wish to exchange or refund the product, please visit our website attached below for more information:
You are welcome to visit our stores and we are looking forward to seeing you again.
Thank you again for your support.
Decathlon Hong Kong Running Team
The most comfortable shoes that I have ever worn...amazing experience!!
Excellent for walking, running or just enjoying it. Am 60 years old - so needed something padded and comfortable.
Whatever you are doing - keeps your feet comfortable.
For 10kM running. These are perfect shoes
I walk approximately 6kms a day and they are the best shoes I have walked in
Picked up these running shoes (have been using for MTB too) and they are very comfortable and a snug fit around the feet. Very happy and surprised actually that the shoes are built to a high spec. Light, comfortable, great fit - will certainly look at other shoe ranges here.
Excellent support, no injury, light weight, value for money
Very comfortable and nice person long run purpose I like this shoes thankyou Decathlon
A must buy for all hard-surface runners! Superior support on the arches compared to any other running shoes. The bounce back technology really helps especially when legs are tired. Great product!
Didn’t feel centred on one of the feet when new. Better with a little use but not perfect.
I am extremely sorry to hear about your experience with Kiprun Fast 2 shoes.
Kiprun fast 2 shoes come with advanced stability features that help you in your strides. This is the first time we are hearing this type of issue, so I request you to please visit your nearest Decathlon store so that the running sports leader can check your shoes and the issues physically to help you in a better.
Please let me know in case of any other concern, I'll be happy to help you out.
Newfoundland and Labrador
Prince Edward Island