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Thanks for sharing your review with us on our oxelo kids' protective gears.
Kindly accept my apologies as the product did not match your expectations in terms of quality.
Our Play 3 set 3 safety pad is quality checked and certified with EN 14120 standard. This European standard sets out requirements and testing methods for ergonomics, safety, comfort, fit, durability, abrasion and impact performance for wrist, palm, knee and elbow protectors for all users of roller sports equipment. The safety and comfort of novice riders is our main concern.
If you can share with us which specific point did not match your expectation, we might be able to come up with a solution on the same.
Looking forward to listening from your end.
Util next time 'Stay fit' & wish you a good day ahead!
Oxelo, Decathlon Sports India
Bought for my son for rollerblading. Instead of four unique pieces, there were two identical same side elbow instead of one left and right elbow piece.
Hi Wei Yang,
Thank you for taking the time to review our products. I am sorry to read that you are not satisfied with our Kids' Set of Inline Skate Protectors Play - Black,
Possible that for the identical sides you can actually come down to the experience stores (Singapore Lab, Orchard, City Square Mall, Bedok or Joo Koon), to exchange for the same product with the correct sides. Just ensure that the product is in a new and/or resellable condition with the RFID tag before you head down! You can check out our Exchange & Return policy by clicking HERE!
We hope to see you in our stores again soon!
bought these for my 5 year old and they don't stay on, keep sliding down [ Velcro straps doesn't do much ]
Newfoundland and Labrador
Prince Edward Island