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You need a 13mm and 17mm spanner and patience. You’ll get yours fixed within an hour . Just use the YouTube video and the pamphlet for reference :)
Do not buy this product! Instructions are clear as mud! Absolute nightmare to put together and the instructions are very difficult to follow (even for someone with a PHD!).
Save your money and buy from somewhere else
Great piece of kit, very robust. Not as easy to move due to being very heavy and really needs 2 people to help lean over and move the wheels under then back again. Also the screw handle used to adjust the height has become loose making it quite tricky to adjust.
Been looking for a decent hoop for kids to throughout lockdown and been keeping an eye on this one as it seemed competitively priced. Didn't hesitate when I saw that stock was in! Delivery was earlier than expected which was great!
The build process was terrible, similar to other reviews this didn't put me off and I saw the YouTube video beforehand and it all seemed fairly straightforward. Just get ready on the pause button when watching the video! Needless to say I gave up on the instructions as they didn't even reference which bolts exactly go where, just listed the items you need for each build phase. The water base was the worst and needed some proper forcing of bolts with a hammer at this stage. Once made and stood up it was huge! And quite impressive....lowered it for the kids and happy days!
It been very good and value for money product. Cheers
Thank you very much for sending me your reviews. I am so glad that you love our product and find it great for value! I am thankful that our product kept you and your family fit and entertained during the CB period.
Keep your sharing coming.
Continue sporting and stay fit!
Worry Less Zumba More
Front Line Customer Service Adviser & Zumba Diva
Decathlon Joo Koon
Great quality item but instructions are awful! I've made a lot of diy furniture and had no issues whatsoever. This is just 'here are some different size screws/bolts and put them where you want!' Please get these instructions updated!!!! Took way too long to put together!
The item was out of stock when i tried to order when lock down started. Finally after 2 week, it was restocked and i ordered one immediately, and it arrived after 1 week plus. Daddy and son took about 2 hours to install (following video given) and it is very strong and good quality. Boys playing basketball in the garden within house compound in the safest and they had so much fun. With wheels on this unit, we can wheel it to the nearby park hard court to let more kids play together in the future.
Thank you for your affirmative review & feedback about our product, and we're glad to hear that after 02 hours of efforts, daddy & son had a wonderful bonding time together with the game!!
Love to hear that, and hopefully when the pandemic is over, like what you said, it then could be wheeled to the hard court for a game with the other boys from the neighbourhood. We're glad you find it worthy of the waiting & value for the time and money invested in it.
We hope to hear from your family again.
Meantime, take care there and stay safe.
Stay healthy, keep fit & stay happy always!
"Keeping Fit Through Sports - and Decathlon!"
So glad I purchased this for my 11 and 13 year old sons, has been fantastic during lockdown, and I’m sure will get used for a long time yet. Was out of stock when first came across it, but was emailed soon after when it was in stock and delivery was quick. Very pleased.
Need to return the hoop to Decathlon for a new net clasp.
Thank you for spending time to write us feedback and I apologize for bringing you this unsatisfying product experience.
Please let me know if you need any further assistance and do not hesitate contact me at email@example.com
We are extremely sorry for bringing you this unsatisfying experience but also sincerely thank you once again for the feedback.
Basketball Team Site Leader, Tseung Kwan O
The hoop itself Is great and the adjustable heights gives options for everyone but if you're thinking of buying this you will need tools especially a socket wrench if you do not have this prepare for a very long time screwing stuff in. Otherwise everything else went well and I am very happy with my purchase
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Prince Edward Island