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Birthday present for a child. Arrived with table playing area damaged, noticed when part way through setting it up, months of trying to get it sorted out with Customer Services (open during covid to sell to people but conveniently unavailable when you have a problem!), finally a return is agreed, a collection van turns up & cant fit it in! Now it has to be taken apart and re-packaged (no easy feat) before it can be collected, "due to size" (it doesn't take a "rocket scientist" to realise that the size is not going to be a whole lot smaller by doing this!), delay delay delay! and of course still no refund! Cant really comment on the product apart from it is clearly quite flimsy for £400.00 + and of course if anything goes wrong the Customer Service is really poor!
Sorry to hear about the delays on the process. We are having an increase on online orders therefore our teams are overloaded, but this isn't an excuse to provide a bad service. Please reply to my private message to follow up this issue.
Only one problem. Instructions to put it together is ok but there is one step where it is not clear. I put almost all of the table together then realised some screws was not right so I had to pull it apart completely and start over. Can't remember which step that was off the top of my head.
Newfoundland and Labrador
Prince Edward Island