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I'm sure it's a nice table but the assembly instructions are impossible. We've finally nearly finished putting the table together and just realised that the wheels were the wrong way round. There was nothing on the instructions to indicate which way they went. Now we have to dissemble the whole thing and start again. Given that this is a £470 product I would have expected much higher quality instructions. Seriously annoyed at the massive waste of time.
Birthday present for a child. Arrived with table playing area damaged, noticed when part way through setting it up, months of trying to get it sorted out with Customer Services (open during covid to sell to people but conveniently unavailable when you have a problem!), finally a return is agreed, a collection van turns up & cant fit it in! Now it has to be taken apart and re-packaged (no easy feat) before it can be collected, "due to size" (it doesn't take a "rocket scientist" to realise that the size is not going to be a whole lot smaller by doing this!), delay delay delay! and of course still no refund! Cant really comment on the product apart from it is clearly quite flimsy for £400.00 + and of course if anything goes wrong the Customer Service is really poor!
Hi Alan,
Sorry to hear about the delays on the process. We are having an increase on online orders therefore our teams are overloaded, but this isn't an excuse to provide a bad service. Please reply to my private message to follow up this issue.
Regards,
Adrian
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