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Online delivery policy - Decathlon Canada inc.

 

Shipping within Canada

Shipping is now available across Canada for most of our products!

Less than one percent of our products are not yet available to ship to all provinces and territories, but we are actively working on making as many of them available as possible. To be sure you are viewing products available for shipment to your area, check that your region is correctly indicated by the region selector (see bottom of the main menu on the mobile site or header of the website). In any case, the accurate information for shipping availability for the items in your cart will always be provided at checkout. 

 

Option 1: Pick-up at a Decathlon store with no shipping fee

We offer free shipping on all online orders that customers pick up from our stores. Simply process your online order and select your preferred store for shipping. All eligible stores will be displayed during checkout. 

To learn more about our existing store locations, please check our list here.

 

Option 2: Free shipping for home delivery on all standard orders of $49 and over

At Decathlon Canada, we strive to provide the best and most fair pricing for our products; which is in keeping with our mission to make sports accessible to the many. As such, our prices do not include hidden profit margins to support fully subsidized shipping rates for online orders. However, we do offer free shipping on all orders valued at $49 or more (pre-tax and after any applicable discounts) that fall under the definition of “standard orders” (see below). A flat fee of $6 is applicable for standard orders under $49 (pre-tax and after any applicable discounts).

 

“Standard orders” are defined by the following criteria:

  • Linear dimensions, calculated by adding the greatest height, width and length of all items in the order, must be less than 300 cm or 118 in.
  • Total weight of all items in the order must be less than 10 kg or 22 lbs. 
  • The order must not contain an oversized item (all items must be under 100 cm or 39 in.)

 

Example: 

  • An order that includes an item weighing 2 kgs (or 4.4 lbs) qualifies as a standard order and may be eligible for free shipping.
  • An order with 6 items weighing 2 kgs (or 4.4 lbs) each does not qualify as a standard order and will not be eligible for free shipping because the total weight of the order is 12 kg (or 26.4 lbs).
  • Bikes, treadmills, trampolines, fitness equipment, etc. do not qualify for free shipping due to the dimensions and weights of these products.

 

The shipping fee applicable for non-standard orders will be displayed at checkout. 

  • A flat fee of $10 is applicable if the order contains an oversized item with linear dimensions less than 300 cm or 118 in. 
  • A flat fee of $35 is applicable if the total weight of the order is between 29 kg and less than 45 kg.
  • A flat fee of $50 is applicable if the total weight of the order is 45 kg or more.

Any provincial and/or federal taxes applicable on the shipping fee will be applied during checkout.

 

Shipping time frames

Currently, shipping time frames may vary depending on the volume of orders received by our shipping partners. The time frames indicated below are estimates and include time for preparation of the orders in our distribution centre. Delivery to remote locations may take longer on the part of our shipping partners. We encourage you to track your order periodically to get the latest information regarding the expected date of delivery. Once the order is shipped, we will email you the tracking number which may be used to track the order until delivery.

  • QC and ON: approx. 4 business days (urban) and approx. 8 business days (rural)
  • NB, PEI & NS: approx. 6 business days (urban) and approx. 15 business days (rural)
  • NL, MB, AB, SK, BC: approx. 5 business days (urban) and approx. 15 business days (rural) 
  • YK, NU, NT: approx. 15 business days (urban and rural)

 

If you do not see shipping options for your particular order at checkout, please contact our service centre teams here for assistance. Some orders may be too large or too heavy to ship using standard shipping methods.

Decathlon Canada reserves the right to modify the shipping rates and free shipping offer at any time.