Warranty Policy

Each warranty is valid for the number of years indicated in the “Overview” section of the detailed product page on the website or on the in-store markings, starting from the date of purchase. Please ensure that you retain the proof of purchase as this will be necessary in order to exercise your warranty rights. This Warranty Policy gives you specific legal rights. It does not, in any way, affect the rights given to you by law if no warranty is mentioned in the “Overview” section of the product page on the website.

To be eligible for service under this Warranty Policy, you must, according to your situation, provide: (i) A proof of purchase, invoice or record found on your members account. *Please note that warranty claims for products purchased in-store must be opened at a decathlon store location. (ii) The order number, starting with "CA", "CAN", "2856" or "5000", for an online order. A warranty claim for products purchased on decathlon.ca can either be opened (a) with our customer service experts or (b) directly in-store at a Decathlon workshop. We reccomend to start by a store location as they are better setup to physically diagnose issue and give a faster resolution.

Step 1: Gather Your Essentials Regardless of how you purchased the item, you will need the following: - The Product: Have it ready for inspection (clean is always appreciated!). - Proof of Purchase: This is the "make or break" part. Members: If you scanned your membership at checkout or bought online, your receipt is saved in your account under "Purchase History." Non-Members: You must have the physical or digital paper receipt. - Visuals: If claiming online, take clear photos or a short video of the defect. Step 2: Choose Your Path (In-Store vs. Online) Option A: In-Store Purchase If you bought your item at a physical Decathlon location, the process is "hands-on." 1. Visit Any Store: You don't have to go back to the exact same store where you bought it; any Decathlon Canada location will do. 2. Head to the Workshop/Service Desk: Don't go to the regular checkout. Look for the Workshop (Atelier) or the Customer Service counter. 3. Physical Inspection: A technician or agent will inspect the item on the spot to determine if the issue is a manufacturing defect or "normal wear and tear" (which isn't covered). 4. Immediate Resolution: If approved, they usually offer a repair, an identical replacement, or a gift card/refund if the item is out of stock. Option B: Online Purchase (decathlon.ca) You have more flexibility here, but the process can take a bit longer if you choose the mail-in route. 1. Identify Your Order Number: It usually starts with CA, CAN, 2856, or 5000. 2. The "Fast Track" (In-Store): Even if you bought it online, the fastest way to claim a warranty is still to go to a physical store. Bring your online order confirmation (digital is fine) and follow the "In-Store Purchase" steps above. 3. The Remote Route (Online Form): If you can't get to a store: - Select the "Warranty and repairs" (https://dts-canada.zendesk.com/hc/en-ca/requests/new) - Upload your photos/videos and provide as much details of the issue as possible.. - Wait for a Customer Experience specialist to review, response within 48hrs, (this delay might be extended during peak season)

We will do our best to reply to you within 48hrs, following your warranty claim submission, our after-sales service experts will verify the information and will either (i) contact you for additional details or (ii) issue a report indicating the diagnosis and whether or not the product defects are covered by the Warranty Policy. (please note that the 48hr reply time can be extended during peak season) In certain situations where it is impossible for our after-sales service experts to evaluate the defect in a photo or a video, our customer service team will help redirect you towards one of our physical store location for evaluation. Note that customers who cannot drop their product in-store are responsible for any costs associated with the return, however Decathlon will assume the cost of reshipment.

Decathlon will decide, at its sole discretion, whether or not your request is covered by this Warranty Policy. If the request is covered, Decathlon may then either, at its sole discretion, choose to: (i) Provide remote repair solutions when possible. (please be aware that these are limited, as we do not offer any at home services) (ii) Redirect the customers to one of our in store workshops for repair. (ii) Issue a credit (Cost Value) for the defective product upon its return. Return is at the client’s cost, to our designated location

Our goal is to get your product back to you as quickly as possible so that you can continue with your sports activities. For instore warranty services, Our goal is to get your product back to you as quickly as possible so that you can continue with your sports activities. Our usual lead time is between 4 to 6 weeks from the time our technicians start your repair. (Delay might be increased during peak season)

No charges apply to repairs that are covered by the Warranty Policy. If the defect is not covered by our Warranty Policy, Decathlon can offer you a quote for the repair of your product.

The Warranty Policy "does not" apply to modified, retouched or customized products when these modifications were not approved by Decathlon. Please note that you should never remove the fabric tags that are inside the garments or the serial numbers of certain products, as this will make the Warranty Policy void.