Delivery options

When you shop online at decathlon.ca, there are two ways you can receive your order: Home delivery Order online and have your products delivered to the address of your choice. Most of our products can now be delivered anywhere in Canada. Free pickup in a Decathlon store Order online and pick up your eligible products at a store near you. In-store pickup is free for all orders.

Home delivery

Does Decathlon offer free delivery?

Yes, standard shipping is free on products shipped to Canada for orders of $49 or more (before taxes) that are submitted on decathlon.ca.

Delivery charges apply if the order is under $49, includes heavy or oversized products, or if the delivery location does not qualify for free shipping.

The applicable shipping charges will be displayed on your order summary page at checkout.

How are the delivery costs calculated?

The delivery costs are calculated according to the weight, size, delivery destination and chosen delivery method.

Estimated delivery fees are calculated as you add or remove products from your cart.

To determine the delivery fee for a specific product, add it to your cart and enter the delivery postal code on the order summary page.

What are the home delivery options?

Standard delivery Standard delivery is the regular delivery service. Your package is shipped from our warehouse to the address of your choice. Express delivery Express delivery is the fastest delivery option. Your package is shipped from the nearest Decathlon store to the address of your choice. Non-standard delivery If your order contains oversized product(s), or if it does not qualify for standard shipping, the non-standard shipping option will be automatically presented during the checkout process. Please see the "Are there any exceptions to free shipping?" section for more information.

Are all orders eligible for express delivery?

No, not all orders are eligible for express delivery. If your order is eligible, the Express delivery option will appear during the checkout process.

Are there any exceptions to free shipping?

Regardless of the total amount of your order, free shipping will not be offered if the order includes any of the following: - Total dimension of the package (length + 2 x width + 2 x height) is greater than 300 cm (118 in). - One package dimension exceeding 100 cm (39 in). - Total weight of all items in the order is greater than 10 kg (22 lbs). Example: - An order that includes an item weighing 2 kgs (or 4.4 lbs) qualifies as a standard order and may be eligible for free shipping. - An order with 6 items weighing 2 kgs (or 4.4 lbs) each does not qualify as a standard order and will not be eligible for free shipping because the total weight of the order is 12 kg (or 26.4 lbs). - Bikes, treadmills, trampolines, fitness equipment, etc. do not qualify for free shipping due to the dimensions and weights of these products. The shipping fee applicable for non-standard orders will be displayed at checkout. - A flat fee of $10 is applicable if the order contains an oversized item with linear dimensions less than 300 cm or 118 in. - A flat fee of $35 is applicable if the total weight of the order is between 29 kg and less than 45 kg. - A flat fee of $50 is applicable if the total weight of the order is 45 kg or more.

Any provincial and/or federal taxes applicable on the shipping fee will be applied during checkout.

Can my order be delivered to a PO box?

For reasons, primarily involving security, PO box or post office box delivery is not possible.

What are the delivery delays?

The delivery times indicated during checkout are estimates and include the time required to prepare your order at our distribution centre, as well as the carrier’s delivery time.

Our carriers may experience delivery delays, especially when delivering to remote areas. We recommend that you periodically track your order to get the most recent estimated delivery date.

The estimated delivery date of your order is indicated during checkout.

How do I track my order?

Go to the order tracking page and have your order number, or the tracking number you have received by email, ready. Follow the on-screen steps to track your order. If you did not receive a shipping confirmation email for your order, please contact our customer service team to follow up on your order. For orders picked up in-store There is no tracking number for in-store pick-up orders. You will receive an email when your order is ready to be picked up from the Decathlon Canada store that you selected when placing your order.

This message appeared in my shopping cart: "Sorry, this product is not available for delivery to your region." What does it mean?

Most of our products can be delivered anywhere in Canada.

However, some of our products cannot be delivered to all provinces or territories. We are working hard to rectify this situation.

To ensure that the products you add to your cart can be delivered to your region, please make sure that your postal code is entered beforehand when you browse the detailed product pages as well as the items in your shopping cart.

This will ensure that all of the products in your shopping cart can be delivered to your area when it comes time to checkout.

Does Decathlon offer an ecological delivery option?

Yes, Decathlon is proud to partner with Courant Plus to ensure online orders for the Greater Montreal area may be delivered by bikes or electric vehicles.

A small step toward a greener future.

Can I change my delivery address after placing my order?

Unfortunately, it is not possible to change your delivery address once you have placed your order. If you have made an error in your delivery address, contact our customer service team as soon as possible. The team will be able to inform you of any possible options that exist.

My order was damaged when it arrived, what should I do?

If your order was damaged when it arrived, you may return it in-store or by mail. To do so, please consult the return and exchange policy for more information regarding the procedure to follow. We apologize for any inconvenience.

I received the wrong product, what should I do?

First, please check whether the product’s RFID number matches the one on your invoice. If it does not, please contact our customer service team.

What if I’m not home at the time of delivery?

If you are not home during a delivery attempt, our carrier will typically leave a delivery notice in your mailbox with instructions to follow.

In some cases, we may be able to schedule a new delivery date.

Some carriers may deliver the parcel to a close neighbour, or leave it at your door or in a safe place.

I received part of my order. When will I receive the rest of the order?

If your order contains several packages, and you have only received the first package, please contact our customer service team with your order number beginning with "CAN", "2856" or "5000".

Our team will happily provide you with the other parcel numbers for the rest of your order.

My order is late, what should I do?

If your order still hasn’t arrived, please wait 5 business days after the original estimated delivery date as some packages may be delayed in transit. After this time, please contact us so that we can find a solution.

Note that some carriers may try to contact you when delivering your parcel, or may leave a delivery notice (attempted delivery).

My package is indicated online as “delivered”, but I have not received it. What should I do?

We are here to help! We ask that you do the following: 1. Ask your close neighbours if they have received, or picked up, your package. 2. Make sure your package is not in your community mailbox or a building mailbox. 3. Inspect any concealed areas around your entrance where the parcel may be hidden. If you still have not found your package, please contact our customer service team. We will contact the carrier to locate your package. Please note that the time frame required for an investigation may vary from one carrier to another.

 

In-store pick-up

Shipping is free for all online orders that you choose to pick up in-store.

To take advantage of this service, order online at decathlon.ca and choose the store where you would like to pick up your order.

The stores that offer this service are listed when you choose the in-store pickup option at checkout.

How does in-store pick-up work?

  1. Place your order online and choose the in-store pickup option at checkout.

  2. Wait to receive an email informing you that your order is ready for pick-up.

  3. Then, go to the store to pick up your order at the customer service counter. Please remember to bring your order number and a piece of photo ID.

How long are orders held in-store?

After receiving an email notification that your order is “Ready for Pick-up”, you have 7 days to pick it up at the store you selected during the order process. If you cannot pick up your order within the allotted time, we recommend that you contact your chosen store directly to find out if the order can be held in-store longer. If your order is not picked up within this time, it will be cancelled and a refund will be processed to the original payment method.

 

No delivery option at checkout?

If you do not see delivery options for your particular order at checkout, please contact our customer service team and they will assist you.

Depending on the items included in your order, some orders may be too large or too heavy to ship using standard delivery methods.


Decathlon Canada reserves the right to modify the delivery rates and free delivery offer at any time.