Personalized advice via video call

100% free and by appointment only

Make an appointment

Need help choosing?

Need advice before choosing? With our virtual consultation service, book a free appointment with one of our advisors. Live from our showroom, they will show you all the technical details and design of over 200 products (cycling, fitness, mountaineering, and golf).

Get expert advice from home!

  • Choose your appointment time slot
  • Specify your needs
  • Log in to the appointment using the link you received by email.
  • Discover and compare our products
  • Speak with an advisor for 15 to 30 minutes
This service is 100% free, with no obligation to buy.
Book an appointment

Virtual personalized advice

  • If you are unable to visit us in person or the product you're looking for isn't available in your local store, schedule a video call with one of our advisors.
  • When scheduling your appointment, tell us what you’re looking for. Using cameras, our advisor will show you the products and help you find the best fit.
  • At the end of the appointment, you can place an order directly with your advisor if you wish or take some time to discuss your needs.
Book an appointment

How do virtual consultations work?

  • Book an appointment

    Select an available time slot in the calendar.

  • Log in

    Click on the link you received by email to connect to the appointment.

  • Talk to the advisor

    Explore and compare technical details and design of different products during the video call.

  • Buy or think it over

    If you wish, the advisor can help you place an order.

FAQ

Yes, this service is 100% free. All you need is an internet connection (Wi-Fi or mobile data).
Yes, this consultation is offered only via video call so you can learn more about a product’s specifications from the comfort of your home. If you have any questions, contact our customer support at 1 (844) 533-3322.
For products over $150 sold by Decathlon online and/or in-store across 5 sport universes: mobility (electric scooters and bikes), cycling (mountain bikes, road bikes, classic bikes), fitness, mountain sports, and golf.
Yes, of course. When booking the appointment, specify what product you’re interested in from over 200 products across cycling, fitness, golf and mountaineering categories. If your product is not on the list, contact our customer support at 1 (844) 533-3322.
No. The purpose of the video call is to provide you with all the information you need on a given product for a purchase or a future purchase. There is no obligation to make a purchase. However, if you have made up your mind, you can place an order during the video call with the advisor. If not, you can buy it later.
No, you can keep the camera on your phone/computer/tablet off. You’ll still be able to see the products and the advisor without being seen.

Customer Reviews

  • 5/5

    Great service. The advisor's advice was excellent.

  • 5/5

    The one-on-one appointment lets you ask all the questions you've prepared in advance — it's very professional! CONGRATULATIONS!!

  • 5/5

    Extremely convenient service.