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This is the scooter what I need.
Just got home after buying an Oxelo scooter, I wanted 2 but they only had one left, got it straight out of the box and on the first roll on our dining room floor I could hear and feel a rubbing noise.
On inspection I could see that the front mud guard was rubbing on the wheel on one side, the front fork bracket that holds the wheel wasn’t straight it hadn’t been aligned correctly at the factory, therefore the mudguard sits off center rubbing the wheel.
Continual use would wear out the wheel dramatically on one side.
I wonder if this has been a problem with other scooters that have resulted in collapsed wheels?
It just makes me mad that now I have to make the journey all the way back to town ( at my expense) to take it back and I know that Decathlon have no more stock, so I will just get a feeble apology and my money credited back. What a waste of 4 hours!
Good customer service and good product value.
I bought this scooter for my 7 yrs old son who has been using to go to school for the past 2-3 years.
Initial good impression faded away when at first the folding mechanism detached itself while riding as apparently I was told they can become loose.
I know it wasn't obviously loose when he started riding ... anyway bought spare part - hard to find - and worked again.
Few month ago in the morning when lifting it to leave home the front wheel and headset was loose and exposed the bottom bearings.
I checked online and it looks like it was possible to repair. When the shop in High Street Ken reopen I took it after checking first on the phone. After 10 days hear nothing, then after a call I am told that they still has to look at it, then called back and told is a write off as not worth to repair at £65 and in any case have no spare parts and want me to take it back. So you pay £100 pound for a metal scooter than won't last you 3 years ... when ask I am told that metal is no longer as good as it was 30 years ago...wear and tear! Come on it has been looked after and my son normally doesn't trash things, wheels are still in good conditions. I frankly believe that you just push for a sale and no wonder that our planet no longer can take our rubbish..... I also don't believe in their quote as replacement parts i calculated to be less than 20 pounds (front suspension £8, £2.50 headset, plus bearings) and a you tube video clearly show that is not a long job. https://www.youtube.com/watch?v=k0D3Y0HxT74.
I am done with decathlon products...quick sale no support!
Really good build quality for the price - I expect it we last at least a few years.
The brake doesn't work at all if the wheels become slight wet, but is not a problem
The handlebar was slightly loose, and misaligned with the front wheel so I needed to tighten that up (large adjustable spanner).
I order this for my friend's son, as I bought it from the store earlier they saw it and wanted me to bring for them. But due to lockdown it wasn't possible.
Product is fantaboulous n good performance. Even me n my friend also scooting on that scooty...
Bought this Sept 2019. Today, as i was on my way out to get a bulb, after about 150m out my property before hitting the main road, the wheel came off! I saw myself falling in slow motion. Thank God i wasn't hurt badly. I only take the scooter on school runs (2 times a week) and to the post office.
As the Decathlon shop was opened today, i decided to take it in to get a replacement.
The guy at the workshop said that he will need to inspect and send it for repair which i was a little apprehensive after what happened. I lost confidence in the built quality. After much consideration, one of them said that i can get a replacement or if i want another model, i need to pay the difference.
A discount was later offered to me after they realised that the scooter was faulty (inner rod broke). To cut the chase, i bought the OXELO Town 9 EF V2 Adult Scooter and was told that this is more robust. Fingers crossed. Hopefully i don't break neck and limbs in future as the experience has caused me to have anxieties rather than trust, reliability and confidence.
Thank you for taking the time to review this product, it will help product managers to review the products.
Sorry for the problems you've had and I hope the new scooter will provide a better experience.
Excellent scooter used for a while now and nothing is wrong everything is perfect and love the colour.
I’ve had it for a couple of weeks now and I love this scooter. It handles really smoothly and is super easy to ride.
The only issue for me is the folding mechanism, it is extremely hard to fold .
Newfoundland and Labrador
Prince Edward Island